This blog post, published by Gabriel Budiño in 2024, explores the impact of technology on traditional professions, especially customer management. The author discusses the use of bots, acknowledging their efficiency for repetitive tasks, but also their limitations when emotional responses or complex decisions are required. The importance of balancing cost reduction with customer value proposition is discussed, highlighting that technology must be ethically and legally responsible. The article ends by emphasizing the need to assess whether technology actually brings value to the customer and the importance of the organization's technological readiness to effectively implement new tools.
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Original post in spanish: https://www.detodounpoco.com.uy/2024/09/las-profesiones-de-siempre-con-nuevas.html
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